Introduction
Xuanan Lighting ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you submit an inquiry or contact us, we may collect personal information such as:
- Name and company name
- Email address and phone number
- Project requirements and specifications
- Business address and shipping information
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and fulfill your orders
- Send product catalogs, technical specifications, and quotations
- Improve our website and services
- Communicate about promotions, new products, and industry updates (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shipping carriers and logistics partners to deliver products
- Payment processors to complete transactions
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
International Data Transfers
As a global business, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: elisa@xuananlighting.com
- Phone: +86-180-2584-3954
- Address: Shiyan Street, Baoan District, Shenzhen, 518108, China